Lenovo’s enthusiasm is amazing – new T60 and then some.

I complain so often about poor customer service that I thought it would be worth it to call out a company that takes servicing their customers seriously.  On June 20th I ordered a new Thinkpad T60 from Lenovo, with some very high end specs.  It shipped on June 22nd from Hong Kong and was at my door on June 25th.  That’s only two days in manufacturing, and 3 days to travel half way around the world!
Later that day the docking station I ordered was delivered.
Two days later another docking station was delivered.
Two days later another Thinkpad arrived.
I just found out that another docking station shipped today for delivery in a few days.
Yikes!  While I enjoyed having a spare Thinkpad and docking station laying about for a few hours, a quick call to Lenovo took care of returning it (they did charge my card after all!), but I’m hoping they the airdrops of new and expensive equipment stop in the near future!
In all seriousness, kudos to Lenovo for delivering so quickly, and handling the return of the unordered equipment with absolutely no hassles.
The machine kicks some serious ass too.  A Core 2 Duo 2.33ghz processor plus a 7200 rpm drive and 3 gig of RAM makes Vista a very happy OS, and the machine beats the tar out of my old and full sized HP XW6200 workstation with a 3.2ghz XEON processor and 2 gig of RAM.
In short, the Thinkpads are still expensive, but hopefully worth it, and Lenovo’s customer service (so far) seems to have stayed top notch.

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